Troubleshooting computer problems is part of modern life when you teach online. Before you make that support call, try your hand at fixing some of the most common problems yourself.
Check your Course Management System (CMS) Status Is it a maintenance time? Or is Canvas currently experiencing an outage?
Clear Browser Cache (history, cookies, etc.) Clearing your browser cache often will resolve the problem by allowing your computer to download the latest version of the webpage and/or software.
Try a Different Browser If you have cleared your browser cache and things are still not working as you expect try a different browser. Example: if you are using Chrome, try Firefox and visa versa. Ensure that your browsers are up to date. You can always download the latest version free online.
Restart your Computer Many faculty and staff solve their problems with this simple step. Always a good option to try.
Check your Internet Connection Speed A slow connection could be why your CMS system is running slow. Share your result with your internet service provider as necessary to resolve.
Enable Browser Cookies Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the online server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
Enable Java It strongly recommended to have the latest version to ensure proper functionality of our online systems.
Manage Pop-Up Blockers Pop-up windows, or pop-ups, are windows that appear automatically without your permission. They vary in size but usually don’t cover the whole screen. They are often required for certain online website applications to work properly.
Make sure that your Operating System is fully updated. Neglecting updates could deprive you of important bug and performance fixes.
MiraCosta College Canvas supports an LTI integration with Microsoft Office 365 in Assignments, Collaborations, Modules, Course Navigation, and the Rich Content Editor. This integration allows students and instructors to use, create, share, and collaborate on Office 365 files within Canvas. Users can also view their OneDrive files directly in Canvas.
Enable the Office 365 Integration in Canvas
Enter your Canvas course
Click Settings on the course menu
Click the Navigation tab
Click the 3 dots to the right ofOffice 365 and select Enable.
Click the Save button
Log on to Office 365 as a Faculty / Staff Member
Click the Office 365 course menu item which will appear in your course menu.
Click the Log In button.
Enter your Faculty / Staff MCC email address
Example: kturpin@miracosta.edu
Click the Next button
Click the Accept button on the Permissions requested page. Note: This page will only display the first time you log on to the Office 365 Integration in Canvas.
Now you can access Office 365 documents from inside of Canvas.
Students log on to Office 365 with their MiraCosta Student Email Address They may also use their SURF ID + “@student.miracosta.edu“ Example: W71234567@student.miracosta.edu
Faculty Support & Student Support for Office 365 is provided by the ITS Help Desk.
Students and Instructors are automatically enrolled from SURF to your Canvas course several times a day.
For the roles called out below, follow the specified directions to have the user enrolled within your course with the appropriate role.
Faculty Evaluator: Work with your dean when you need to provide access to a peer, your chair, etc. to conduct an evaluation. Approved evaluators are handled by your dean through the Office of Instruction’s procedures. The evaluator will be added on SURF and uploaded to Canvas for the allowable period of time. During that time, the evaluator will have the ‘Evaluator’ Canvas role. The Evaluator Canvas role has the same permissions as the student role.
The Learning Centers (TLC) ASIC, STEMLC, & Writing Center: Contact Amy Paopao at (760) 757-2121 ext. 6389 or apaopao@miracosta.edu. On the People roster, within Canvas, the user will be assigned the ‘TLC Staff ‘ Canvas role.
Community Education Student: Contact Karen Turpin at kturpin@miracosta.edu. Include the confirmation of student enrollment through community education. On the People roster, within Canvas, the user will be assigned the ‘Student Other’Canvas role.
Substitute Instructors, & TAs: Work with your dean to provide access to Canvas for the substitute instructor or TA. Approved substitute instructors and TAs are handled by your dean through the Office of Instruction’s procedures. The substitute instructor or TA will be added on SURF and uploaded to Canvas for the allowable period of time. During that time, the substitute instructor will have the ‘Teacher’ Canvas role and the TA will have the ‘TA’ Canvas role.
Canvas Studio Training (Zoom recording, 87 minutes) – 8/13/2019 Online workshop by Canvas trainer Heidi Redmond.
Studio is a video tool integrated inside of Canvas, available to all faculty and students.
With Studio:
Faculty and students can easily record webcam and screencast video within Canvas
Faculty and students can create and manage a library of videos for use in Canvas (and to share outside of Canvas)
Faculty can create discussion activities that are based on video (discussion comments are tied to specific points in the video)
Faculty get data on student viewing of video
Faculty can add quiz questions into videos; students respond while watching the video; results go directly into the gradebook
Students can submit video assignments; faculty can provide feedback directly on specific moments in the video
Videos can be automatically captioned and the captions can be easily edited
Studio is available to faculty and students from the blue global navigation bar in MiraCosta Canvas.
Studio is also available to faculty only on the navigation menu within a MiraCosta Canvas course to RECORD or ADD video content.
Within the Canvas Rich Content Editor, faculty and students can select Studio from the second row of icons to add a Studio video they’ve previously recorded, or to create and use a webcam or screencast video right there.
Canvas Studio supports an integration with Zoom that allows Zoom to automatically upload recorded meetings into Studio. Here is how you can authorize the Studio Zoom integration in your Canvas Studio Settings.
Zoom provides a reliable, easy-to-use, mobile-friendly tool for live, recordable online presentations, meetings, and discussions with audio, video, chat, screen sharing, polling, and more. It can be used within Canvas or independently.
Zoom Pro is available to all MiraCosta faculty and staff at no charge. Students don’t use the Zoom Pro account but can use free Zoom basic accounts. Nobody at MiraCosta should be paying anything to use Zoom!
The version of Zoom that MiraCostans use changed after the fall 2020 semester; MiraCosta Zoom is now accessed at miracosta-edu.zoom.us rather than conferzoom.org or cccconfer.zoom.us. Faculty need to sign in to Zoom with their MiraCosta College login and password to obtain unlimited pro (“licensed”) access to all features of Zoom, including:
Unlimited meeting lengths and very large numbers of attendees
Recordings “in the cloud” so that you do not need to manage large files of your recorded meetings
Auto-transcription of your cloud-based Zoom recordings
This page includes basic technical how-to information and resources on using Zoom in general, and Zoom use in tandem with Canvas. Please see our separate Teaching with Zoom at MiraCosta College page for more detailed tips about teaching securely, effectively, and accessibly with Zoom.
Log On to Zoom at MiraCosta College
To access your Zoom account via the web go to: https://miracosta-edu.zoom.us Sign in with your MiraCosta College employee account and two-factor authentication (2FA).
How do I get a Zoom account? If you had a pro Zoom account through ConferZoom prior to 2021, it should have been automatically migrated to the MiraCosta Zoom, and there’s nothing you need to do. If you did not previously have a Pro Zoom account, and need to create a MiraCosta Zoom account, sign in to the MiraCosta Help Desk in the Portal and select the User Accounts option.
What if I’m having trouble with my Zoom account? Sign in to the MiraCosta Help Desk in the Portal and click the User Accounts button to request help.
What happened to my Zoom recordings made before 2021? They are still in your Zoom account! The old links to Zoom recordings will still work, but a message will briefly appear when people click an old link. If you update an old recording link with the new MiraCosta Zoom URL (replace cccconfer.zoom.us with miracosta-edu.zoom.us in the link) it will work seamlessly.
What happened to my recurring Zoom meetings I set up before 2021? Similar to your recordings, old links to recurring Zoom meetings will still work, but a message will appear when people click an old link. If you go to your Zoom account, you’ll see that your meetings have been migrated in, and you can get a new invitation. You can also simply update a meeting link created before 2021 with the new MiraCosta Zoom URL (replace cccconfer.zoom.us with miracosta-edu.zoom.us in the link).
What happened to Reports from Zoom meetings held before 2021? They are gone, sorry.
How much storage do I have for Zoom recordings? As of spring 2021, there is not a limit; however, this may change in the future if we do not manage our recordings well. Please delete recordings that you do not need.
Zoom Documentation
The following Zoom trainings, documentation, and resources can help you stay informed:
You can schedule and share Zoom meetings and recordings directly within Canvas, using the Zoom integration. To get started and learn more about the Zoom/Canvas integration, see directions below.
Note: You may also share individual Zoom meeting links and recordings in Canvas without using the integration.
Canvas Integration with Zoom
Enter your Canvas course
Click Settings on the course menu
Click the Navigation tab
Click the 3 dots to the right of Zoom and select Enable.
Click the Save button
Click the Zoom course menu item which will appear in your course menu.
Now you can schedule and access Zoom meetings from inside of Canvas.
Viewing All My Zoom Meetings in Canvas
When you first enter Zoom on Canvas you will see only the Zoom meetings associated with the Canvas course you entered from. To see and access all Zoom meetings within your account, click the link ‘All My Zoom Meetings‘.
