Pronto

Pronto is an app that works within and outside of Canvas to enable seamless, fun, and effective communication between faculty and students, and among students. Many California Community Colleges are now using Pronto. An initial pilot semester in spring 2021 went extremely well, and for 2021-22, Pronto remains available in all MiraCosta courses as an expanded pilot.

If you do not want Pronto to be available for any class, opt out via the Pronto Course Management tool.

As of August 2021, after 6 months of piloting Pronto at MiraCosta:

  • over 3800 MiraCostans have signed in
  • nearly 35,000 messages have been sent
  • nearly 8,800 groups have been created
  • nearly 380 video chats have been held

What Pronto Offers

Real-time Chat

Without having to share phone numbers or other contact

information, now you have real-time messaging across each class and to individuals. Send text messages, files, images, and GIFs!

Message Translation

Pronto gives everyone a voice by allowing them to send messages in their preferred language, and Pronto then automatically translates messages into the recipient’s preferred language.

Live-stream & Group Video Chat

  • Broadcast live video to your classes, and record your video sessions for replay. This may be a nice alternative to Zoom for things like office hours, group meetings, and more. Viewers interact using the chat button. It keeps the process smooth. Here is a video from Fabiola Torres of Glendale CC on how she uses the live-stream feature for class.
  • Chat via live video with up to 10 people simultaneously. Perfect for group projects!
  • Live 1:1 video chat any time for face-to-face interaction with a student. Or live-stream with a student and they can chat (they don’t have to be on camera).

Announcements

Keep your entire course in the loop by sending a message to the whole class. It’s like sending a real-time announcement to your entire class. Keep everyone updated on assignments, tech glitches, emergency alerts, and any other important information you need to get out instantly.

File Sharing & Storage

Share any file type—documents, spreadsheets, slideshows, photos, videos, and more. All files stored in Pronto remain available through Pronto for easy retrieval with no storage limits. Pronto integrates with all reputable cloud storage repositories, including Dropbox, OneDrive, iCloud, and Google Drive.

Task Management

Keeps students organized and accountable by assigning tasks. Tasks allows you to create reminders for yourself or others in groups—attach files, photos, or videos and assign due dates with auto-reminders for each task. Here is a video from Professor Gomez of Glendale CC demonstrating how to assign a task.

Accessibility and Privacy

Pronto is both WCAG 2.0 AA and FERPA compliant. Pronto keeps you connected to everyone without sharing personal contact information.

Where Can I Access Pronto?

Pronto is available in 3 ways:

  1. Pronto icon Directly within Canvas. If you are enrolled in any published course where Pronto is active, you will see the Pronto icon at the bottom left of Canvas, in the Global Navigation menu (you may need to scroll the menu down).
    Selecting the Pronto icon will open up Pronto to the latest chat you have had open or the course/group with which you are currently engaged.
  2. Through any web browser at miracosta.pronto.io .
  3. Via the mobile app, which is available for free in the Apple and Google app stores (search Pronto: Team Communication).

How Do I Get Started?

Pronto only becomes active for a course after it is published. NOTE: this doesn’t happen automatically – Pronto becomes active for a newly-published course once the next synchronization between Pronto and Canvas occurs – this happens daily at 7 pm PST. But if you want to make Pronto active immediately after publishing a course, you can manually enable Pronto in the Pronto course management tool.

The first time you use Pronto, you’ll need to provide your MiraCosta email address and then enter a code that Pronto will send to your email. If you are not yet enrolled in any course that is published and uses Pronto, you may need to wait until that occurs for this step to work.

To jump in and try out Pronto, self-enroll in a MiraCosta faculty Pronto practice course in Canvas. Once you are in, you’ll see some directions to get started and try it out!

View one of the Pronto training sessions for MiraCosta led by a Pronto expert! Links below will open the Zoom/recording for the training session.

To get started on your own, review the Canvas/Pronto integration guide, and/or watch the 6 minute video:

Do I have to use Pronto?

No, Pronto is available but you can ignore it. Doing so will still allow your students to use it. If you wish to turn off Pronto temporarily or permanently for a class, you can do that too. (Even if you like having Pronto on most of the time, you may wish to shut it off during an exam, for example.)

Use the Pronto Course Management tool to turn off Pronto for a particular class. Learn more about Pronto Course Management.

Technical support, tips and resources

Support for Pronto is provided via the Pronto support site or by contacting help@pronto.io

A few important notes/tips:

  • Students added to your Canvas class will not be able to use Pronto for the class until the next Pronto synchronization occurs. You can use the Pronto Course Management tool to manually force Pronto to synchronize with a course if necessary.
  • Faculty can’t see Pronto in Canvas’s Student View. If you wish to experience Pronto within your course as your students would, you need to use your “fake student” account. But rest assured that the student experience with Pronto is just about identical to what you see on the faculty side.
  • On mobile devices, Pronto will not show up within the Canvas app or inside of a mobile browser. Use the free Pronto app!

Here are some excellent additional Pronto resources:

Credits

Thanks to Fabiola Torres of Glendale CC, MiraCosta’s Tanessa Sanchez, and Matt Baugh from Pronto for resources that helped to develop this page.