MiraCosta’s Online Education department provides support for faculty using Canvas, and MiraCosta’s ITS Help Desk provides support for students in Canvas classes. When local campus support is unavailable, including evenings and weekends, Canvas provides 24/7 technical support for instructors and students at the following phone numbers and via live chat.
Instructors and students can also create a helpdesk ticket for Canvas support from within Canvas by clicking on the TechHelp icon and then selecting Report a Problem.
Verify activities and content in the course are published.
Verify dates. Due dates are added to the calendar and the syllabus and serve as reminders to students. “Available from” and “Until” dates will unlock and lock the activity.
Verify instructions are accurate and well formatted.
Customize course navigation links. Keep only the links that are necessary. For example, in most cases the following should be hidden: Files, Pages, Outcomes, Conferences, and Collaborations. If using Modules you can hide even more links to simplify navigation for students. See: How to Reorder and Hide Course Navigation Links.
Verify Modules are logically ordered and published, if using them.
Verify Module “Lock until” dates are correct, if using them. See: How to Lock a Module.
Publish your course when you are ready for students to have access to it. This typically is on the morning of or before the official course start date. See: How do I publish a course? NOTE: Some faculty like to publish their courses well in advance of the start date, but only publish a handful of elements of the course (such as the syllabus). This allows enrolled students to “preview” the class.
Especially for online and hybrid classes, send an email to your students through your SURF Roster telling them how to access your course in Canvas.
Cautions
Canvas email (Inbox/Conversation) messages will not be sent out if the course is unpublished. Send class messages from your SURF Roster instead, prior to publishing the course.
Pay attention to the time stamp on anything you have placed a date on. 12:00 means the very first minute of the selected day. For end dates, it is often best to choose 11:59 PM to ensure you are setting it up on the correct date.
The following steps will to assist you with changing your sample student account password. Passwords may be changed throughout the year, passwords are required to be updated a year from the last reset Follow these directions after your employee password is reset, or when you need to reset the password for security purposes.
Changing the Canvas faculty student account password is the exact same process as regular login (example: jdoe) but login with this account’s login ID (example: jdoe-student ).
If you remember your current password for your sample student account, follow the steps outlined below:
This site explains the difference between the Canvas student view tool and MiraCosta College’s sample student account.
Canvas Student View
You can view a course the same way that your students view your course without logging out of your instructor account. Enabling Student View creates a ‘Test Student’ in your course. You can activate Student View in your Course Settings.
To see the student’s perspective on Canvas, use Student View to view the course, post and reply to discussions, submit assignments, view grades, view people, view pages, view the syllabus, view quizzes, view the calendar, and view the scheduler.
What Does Not Work in Canvas Student View
Attendance, conferences, conversations, collaborations, differentiated assignments, groups, LTI tools such as Pronto and Turnitin, peer reviews, and profiles do not work for the Test Student. Also, you will see only what you, as the instructor, allow your students to see.
Sample Student Account
At MiraCosta College all faculty have a separate sample student user added to their Canvas course. This is a separate account from your primary MCC faculty login account. The sample student account needs to be reset two times a year at the same time your employee password is reset.
With the sample student account all course content and tools that you have enabled for your students will work. This includes taking attendance, conferences, conversations, collaborations, differentiated assignments, groups, Pronto, LTI tools, Turnitin assignments, and peer reviews.
Reminder: You must publish your course and you must publish the course content or tool within Canvas before you can access it with your sample student account. Your sample student account has the same course permissions as your enrolled SURF students.
Sample Credentials
Add -student to the end of your MCC faculty login account. This will be your sample student account.
Example Log On: kturpin-student Password: Contact the ITS Help Desk at (760) 795-6850 for a password for first time users.
Substitute kturpin for your MCC faculty login and add -student
MiraCosta College Canvas supports an LTI integration with Microsoft Office 365 in Assignments, Collaborations, Modules, Course Navigation, and the Rich Content Editor. This integration allows students and instructors to use, create, share, and collaborate on Office 365 files within Canvas. Users can also view their OneDrive files directly in Canvas.
Enable the Office 365 Integration in Canvas
Enter your Canvas course
Click Settings on the course menu
Click the Navigation tab
Click the 3 dots to the right ofOffice 365 and select Enable.
Click the Save button
Log on to Office 365 as a Faculty / Staff Member
Click the Office 365 course menu item which will appear in your course menu.
Click the Log In button.
Enter your Faculty / Staff MCC email address
Example: kturpin@miracosta.edu
Click the Next button
Click the Accept button on the Permissions requested page. Note: This page will only display the first time you log on to the Office 365 Integration in Canvas.
Now you can access Office 365 documents from inside of Canvas.
Students log on to Office 365 with their MiraCosta Student Email Address They may also use their SURF ID + “@student.miracosta.edu“ Example: W71234567@student.miracosta.edu
Faculty Support & Student Support for Office 365 is provided by the ITS Help Desk.
Instructors: 1- 833-345-2890 
Live chat with Canvas 24/7 Support
