Author: Karen Turpin

Try These 10 Things To Fix Your Computer Problem Before You Call Support

Troubleshooting computer problems is part of modern life when you teach online. Before you make that support call, try your hand at fixing some of the most common problems yourself.

  1. Check your Course Management System (CMS) Status
    Is it a maintenance time? Or is  Canvas currently experiencing an outage?
    1. Canvas Status Updates
    2. Stay Up To Date with Changes Happening within Canvas
  2. Clear Browser Cache (history, cookies, etc.)
    Clearing your browser cache often will resolve the problem by allowing your computer to download the latest version of the webpage and/or software.
  3. Try a Different Browser
    If you have cleared your browser cache and things are still not working as you expect try a different browser. Example: if you are using Chrome, try Firefox and visa versa. Ensure that your browsers are up to date. You can always download the latest version free online.
    1. Chrome
    2. Firefox
    3. Which browsers does Canvas support?
  4. Restart your Computer
    Many faculty and staff solve their problems with this simple step. Always a good option to try.
  5. Check your Internet Connection Speed
    A slow connection could be why your CMS system is running slow.  Share your result with your internet service provider as necessary to resolve.
  6. Enable Browser Cookies
    Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the online server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
  7. Enable Java
    It strongly recommended to have the latest version to ensure proper functionality of our online systems.
    1. Review ‘What is Java and Why do I need it?‘
    2. Download Java
  8. Manage Pop-Up Blockers
    Pop-up windows, or pop-ups, are windows that appear automatically without your permission. They vary in size but usually don’t cover the whole screen. They are often required for certain online website applications to work properly.
  9. Make sure that your Operating System is fully updated. 
    Neglecting updates could deprive you of important bug and performance fixes.
    1. Apple Computer
    2. PC Computer 
  10. Check your Device Settings

Filtering Canvas Grades to Only Show SURF Enrolled Students

By default the Grades tool will display all users in the roles Student, Sample Student, Evaluator, and TLC Staff within your Canvas course. This can make grading difficult as the additional roles will mix in alphabetically with your SURF Enrolled students.

For ease of grading, you can filter your gradebook by section to only display SURF enrolled students.

From within Canvas:

  1. Click on Grades
Step 1 Grades Filter
  1. Click the Apply Filters button
  2. Click Sections
Step 2 Click Apply Filters button and Step 3 Click Sections
  1. Select the section number that ends in -SURF
Step 4: Select the section number that ends in -SURF

To display only users in the -OTHER roles 

  1. Select the section number that ends in -OTHER to view only non-SURF enrollment types.
The -other section selection.

To display all users together in the Gradebook

  1. Select the Clear All Filters link on the right side of the Gradebook to view all enrollment types.
Clear All Filters

Custom Filters in Gradebook

It is possible to build a gradebook filter in Canvas that is just right for your grading needs. These custom gradebook filters can be used once or saved for future use.

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