Blackboard Quiz/Test Issue

As midterms get started we’ve just discovered a new bug in Blackboard. When students are taking a quiz/test based in Blackboard:

  1. which includes at least one open-ended response, and
  2. which presents questions all at once (rather than one at a time), and
  3. the student is using Internet Explorer 11 on Windows 7 or Windows 10,

the student will experience a very frustrating behavior where the test will skip the student down to the last question on the test each time Blackboard auto-saves the student’s answers.

This should not occur in a Blackboard test if any of the three conditions above aren’t true. If you are giving students a Blackboard-based test or quiz and the first two conditions are true, then it’s extremely important that you tell students to NOT use Internet Explorer as their browser when accessing Blackboard and taking the test.

If you prefer to address the problem on your end, the most effective workaround is to change the second condition by setting up the test using the question presentation option “One at a Time” rather than “All at Once”.

We are working with AIS and Blackboard to get this bug patched, and will update you if there is any change.

Top Success Tips for Students Taking Blackboard Exams

Following these suggestions will reduce the likelihood of having technical problems completing your exams, and reduce the need for your instructor to reset your exam if you have problems.

Before your test:

  • Ensure you have a stable and strong internet connection such as a cable modem or DSL.  Use a laptop or desktop computer, not a phone or tablet.
  • Test your computer – Is it ready? Do you have the plugins you need?

During the test:

  • Keep track of your time and avoid distractions such as telephones, family, children, pets, etc.  Ensure you complete the exam within the allowable time.  Plan accordingly.
  • Save as you go, at least every few minutes.  If you’re answering questions quickly, don’t click Save repeatedly.  Allow time for the system to respond.  (Look for the the green progress bar at the bottom of the screen.)  If the test presents one question at a time, your answers will be automatically saved as you go.  You don’t have to save each question.
  • Answer essay question on a PC in notepad (or WordPad depending on your operating system) (Start > All Programs > Accessories).  (Mac Users: Application > TextEdit).  You should write your essay responses in Notepad, save a copy to your hard drive, then copy and paste the text in to Blackboard.  Do not copy and paste from Microsoft Word.
  • DO NOT DOUBLE-CLICK.  Double-clicking either the Save Answer, Next Question, or Submit buttons may cause an error.

If you have sort of technical difficulty, contact your instructor and the Student Helpdesk immediately.

Student Helpdesk Contact Information

Phone:  (760) 795-6655
Toll Free:  (888) 201-8480 ext. 6655