Faculty that are trying to download the ZIP file that was produced during a Blackboard course export, downloads as a file folder and not a ZIP file. An opened ZIP file will not import to Blackboard and will produce the error:
Fatal: A fatal error has occurred. The reason for the error is:
The provided package could not be expanded or contains no file data.
For more information, consult the detailed log.
Status: The operation import did not complete.
This is happens due to a setting in Safari that automatically extracts the contents of a ZIP file when it is downloaded. To fix this and download the file in an unopened ZIP format:
- Open Safari
- Open the Preferences menu:
In Mac OS X: Click Safari > Preferences
- In the window that opens, click General
- Remove the check from the box beside “Open ‘safe’ files after downloading”
- Download the file again
Now try the Blackboard import again with the new file.